Seeing that I’ve gained weight a bit, I decided to go back to weight training. One new accessory I recently acquired was a tib bar which I planned to fit with a new plate. I ordered from Shopee a 17 lb. (7 kg.) Marcy plate made from steel with a tri-grip design. It looked gorgeous!
What arrived were two pieces of 5 kg. plates made of concrete coated with PVC and looked horribly awful. I immediately filed for refund mentioning I received the wrong item providing pictures of course. No video. Shopee made it easier already. You don’t need to argue with the seller anymore.
After filing, I was instructed to ship the wrong items back to the seller as soon as possible, which I did. Even before the items reached the seller, I was already refunded (temporarily). It was made final after a few days which I assumed was after the seller acknowledged receiving the items in good order.
One other point I would like to mention is the requirement of unboxing videos being required by some sellers when asking for refund. They say that they will not entertain refund requests without that video. The law doesn’t require it. In all my refund requests, I never sent a video, even if the seller asked for it. What matters is that you send pictures of the unopened package with the label intact and the contents after you opened it. So that is what I usually do and more importantly, be courteous and calm when asking for a refund especially to the Shopee representative processing it on the other end of the line.
Now you know.
-Keerok (3/19/2024)